Orders are processed within 1 business day after payment confirmation.

For eligible orders shipped to the United States, KARATHEA currently offers:

Standard Shipping — Free
Estimated delivery: 7–10 business days

Express Shipping — $15
Estimated delivery: 5–8 business days

Preorder items follow the estimated shipping window shown on the product page. The selected shipping transit time begins after the preorder item has been dispatched.

Delivery estimates are not guaranteed dates and may vary depending on destination, customs processing, carrier conditions, holidays, and other circumstances outside KARATHEA’s control.

Karathea currently ships to addresses within the United States.

Available shipping methods, rates, and estimated delivery times are shown during checkout based on your destination.

Some locations may not be available, including certain PO boxes, parcel lockers, APO/FPO addresses, freight forwarding locations, or restricted destinations.

Once your order has been shipped, you will receive a shipping confirmation email with available tracking information.

You can use the tracking link provided in your shipping confirmation email to follow your delivery progress.

If you have a KARATHEA account, you may also view your order details and tracking information through your account.

Please note that tracking updates may take some time to appear after the package has been handed to the carrier.

We can help with order changes or cancellations before your order enters fulfillment.

If you need to update your shipping address, change an item, or cancel your order, please contact us as soon as possible at:

info@karathea.com

Once an order has entered fulfillment or has been shipped, changes or cancellations may no longer be possible.

We accept eligible return requests within 30 days of delivery.

To qualify for a return, items must be:

• Unworn and unused
• In original condition
• Returned with original packaging, tags, boxes, pouches, and any included certificates or documents
  

Items showing signs of wear, damage, alteration, or misuse may not be eligible for return.

To request a return, please contact our customer support team:

info@karathea.com

Please include:

• Order number
• Item(s) you would like to return
• Reason for return
• Photos if the item is damaged, defective, or incorrect

If your return is approved, KARATHEA will provide return authorization and the appropriate return instructions.

Exchange availability depends on the item, size, stock availability, and destination.

Please contact us before sending your item back so we can confirm the available options.

If a direct exchange is not available, we may ask you to return the eligible item for a refund and place a new order.

Yes.

KARATHEA provides a 2-Year Limited Jewelry Warranty on jewelry purchased through our website.

The warranty covers manufacturing defects in materials or workmanship, including:

• Structural failure
  
• Faulty clasps or closures
  
• Defective settings
  
• Stone-setting failure
  
• Other manufacturing-related defects
  

The warranty does not cover:

• Normal wear and tear
  
• Scratches or surface wear
  
• Natural tarnishing or oxidation
  
• Gradual fading of finishes
  
• Accidental damage
  
• Loss or theft
  
• Improper care or unauthorized repairs

KARATHEA creates jewelry using thoughtfully selected materials, including:

• 925 sterling silver
• Gold vermeil finishes
• Pearls
• Moissanite
• Other carefully selected details depending on the design
  

Each material is chosen for its character, appearance, and role within the overall design.

925 sterling silver contains 92.5% pure silver combined with other metals to create a durable jewelry material.

It is valued for its bright surface, versatility, and ability to complement different jewelry designs.

Gold vermeil is a gold finish applied over a sterling silver base.

It combines the warmth of gold with the foundation of sterling silver, creating a balance between material quality, design, and everyday wear.

To help preserve the appearance and finish of your jewelry:

• Store pieces in a dry place
  
• Keep jewelry away from harsh chemicals and abrasive materials
  
• Remove jewelry before showering, swimming, exercising, or activities involving prolonged exposure to moisture
  

For detailed care instructions, visit our Jewelry Care page.

KARATHEA uses both freshwater pearls and shell pearls across selected designs.

Freshwater pearls are valued for their natural variations in shape, surface, and tone, while shell pearls offer a more consistent appearance with a smooth, polished finish.

Because pearls are natural materials, each piece may have subtle variations that make every design unique.

We recommend removing jewelry before showering, swimming, exercising, or spending extended periods in water.

Moisture, chemicals, and environmental exposure may affect certain materials and finishes over time.

KARATHEA will provide a ring size guide to help you find the best fit.

For the most accurate measurement, follow our ring sizing instructions before placing your order.