SHIPPING & DELIVERY POLICY

Last Updated: August 31, 2026

1. Shipping Coverage

Karathea currently ships only to addresses within the United States.

At this time, we may be unable to deliver to:

• P.O. boxes

• Parcel lockers

• APO/FPO addresses

• Freight forwarding locations

• Restricted or unsupported destinations

If an address cannot be serviced, the available shipping options will normally be reflected at checkout. We may also contact you after your order is placed if additional information is required.

2. Shipping Origin

Orders ship from our fulfillment facilities in Mainland China or Hong Kong.

The shipping origin may vary depending on the product and inventory availability. Orders containing multiple items may arrive in separate packages.

Tracking information will be provided for each shipment.

3. United States Shipping

Orders are generally processed within 1 business day, Monday through Friday, excluding public holidays.

Standard Shipping

Cost: Free
Estimated delivery: 8–11 business days, including processing

Express Shipping

Cost: $15
Estimated delivery: 6–9 business days, including processing

Delivery times are estimates and are not guaranteed delivery dates.

4. Taxes and Import Charges

Applicable sales tax will be displayed at checkout.

Karathea is responsible for customs clearance and any applicable import duties associated with shipments to customers in the United States. Customers will not be required to pay additional import duties upon delivery.

5. Tracking

Tracking is provided for all shipped orders.

Once your order has been dispatched, you will receive a shipping confirmation email containing the available tracking information.

Tracking updates may take some time to appear after the package has been handed to the carrier.

6. Delivery Estimates and Delays

Delivery times are estimates.

Actual delivery may be affected by circumstances outside Karathea’s reasonable control, including:

• Customs processing

• Weather conditions

• Carrier delays or service disruptions

• Public holidays

• Transportation interruptions

• Labor disruptions

• Events of force majeure

If a material delay affects your order, we will contact you when reasonably possible and handle the situation in accordance with applicable law.

7. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information.

Please contact us as soon as possible if your shipping address needs to be corrected.

Once an order has entered fulfillment or has been shipped, we cannot guarantee that the delivery address can be changed.

8. Refused or Undeliverable Packages

If an order is returned because:

• The package was refused

• The shipping address was incorrect or incomplete

• Delivery could not be completed

• The package was not collected when required

We will contact you after the package has been returned.

Where permitted by applicable law, unrecoverable original shipping costs, return shipping charges, customs charges, duties, or related carrier fees may be deducted from the refund.

9. Contact Us

For assistance with shipping or delivery, please contact:

info@karathea.com