RETURNS & EXCHANGES POLICY

Last Updated: August 18, 2026

At Karathea, we want you to feel confident about what you choose. If something is not quite right, eligible items may be returned in accordance with the policy below.

1. 30-Day Return Window

We accept eligible return requests made within 30 days of delivery.

To qualify for a return, an item must:

• Be unworn, unused, and in its original condition.
• Show no signs of wear, damage, alteration, or misuse.
• Be returned with all original packaging, tags, boxes, pouches, and any certificates or authenticity documents originally supplied with the item.
• If sold as a set, be returned as the complete set.

Items sold as a set cannot be partially returned for a refund, store credit, or exchange.

2. Non-Returnable Items

The following are not eligible for change-of-mind returns:

• Engraved, monogrammed, personalized, or otherwise customized products.
• Gift cards.
• Items clearly marked Final Sale at the time of purchase.

These exclusions do not limit any rights or remedies you may have for products that are defective, damaged, incorrectly supplied, or not as described where such rights cannot lawfully be excluded.

3. How to Start a Return

Before sending any item back, please contact us at:

info@karathea.com

Include your:

• Order number.
• Item(s) you would like to return.
• Reason for the return.
• Photos where the item is defective, damaged, or incorrect.

If your return is approved, Karathea will provide return authorization and the appropriate local or regional return address for your order.

Return locations may vary depending on the country or region, item, and applicable return arrangements.

Do not send a return to our registered business address or to the sender address shown on your parcel unless Karathea specifically instructs you to do so. Unauthorized returns may not be accepted or may experience significant processing delays.

4. Return Shipping

For returns of non-defective items, including returns due to a change of mind, preference, fit, or other reasons not caused by an error by Karathea, the customer is responsible for arranging and paying for return shipping. Karathea does not charge a restocking fee.

If an item is confirmed to be defective, damaged upon arrival, or incorrectly supplied, Karathea will provide an appropriate remedy and, where a return is required, will provide a prepaid return label or otherwise cover the reasonable return shipping cost in accordance with applicable law.

Original shipping charges, expedited shipping charges, duties, taxes, and other delivery-related charges are generally non-refundable unless required by applicable law or the return results from an error by Karathea.

5. Refunds

Once your return is received and inspected, we will notify you of the outcome.

Approved refunds are generally processed within 7 business days of receiving and inspecting the returned item.

Refunds are issued to the original payment method unless otherwise agreed or required by applicable law.

After Karathea issues a refund, your bank, card issuer, PayPal, or other payment provider may require additional time to post the funds to your account.

6. Exchanges

Exchange availability depends on the item, size, stock availability, and destination.

Please contact info@karathea.com before returning an item for exchange.

Where a direct exchange is not available, we may ask you to return the eligible item for a refund and place a new order for the preferred item.

7. Gift Returns

Eligible gifts may be returned for Karathea store credit, subject to the same eligibility and condition requirements described in this policy.

An order number or other acceptable proof of purchase is required.

Refunds for gift returns are not issued in cash to the gift recipient.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact info@karathea.com as soon as reasonably possible with your order number and clear photographs of the issue.

We will review the claim and provide an appropriate remedy.

Nothing in this Returns & Exchanges Policy limits any mandatory consumer rights available to you under applicable law.